Privacy Policy

References to "our", "us" or "we" within this policy is to Dubai Harbour Residences and any subsidiaryand/or sister companies and affiliates (“Shamal”).

We are committed to protecting and respecting your privacy. This policy explains the types of personalinformation we collect, how we process and use that personal information, who we share it with, how weprotect that information, and your legal rights in relation to your personal information. We are committed toabiding by this policy, as well as the requirements of applicable laws, in the operation of our business.

Please read the following carefully as it explains our views and practices regarding your personalinformation, and how it is handled. By accessing or browsing our website, you confirm that you have read,understood and agree to this policy in its entirety. If you do not agree with the practices described in thispolicy, you should not use our website

For the purpose of this policy a “third party” or “third parties” is/are limited to service providers who assistus to provide our services to you, our agents and operators of our facilities.

Who we are

For the purpose of applicable data protection laws, the data controller is Dubai Harbour Residences, POBox 6817, Dubai, United Arab Emirates.

Information covered by this Policy

This policy covers all personal information collected and used by us. In this policy, "personal data" or"personal information" means information that (either in isolation or in combination with other informationheld by us) enables you to be identified as an individual or recognised directly or indirectly. This mayinclude your name, date of birth, nationality, gender, postal address, email address, phone number, andtechnical information from the devices you use to access our website.

What information do we collect from you?

We may collect information about you from different sources as detailed below.

Information you give us

You may give us information about yourself when you respond to a communication from us or by filling informs (both online and offline), over the telephone and through written correspondence with us.
The information you give us may include your name, postal address, email address, date of birth, landlineand/or mobile telephone number, as well as other personal information.

Information we collect about you

When you visit our website, we may use cookies and other technologies to automatically collect the following

  1. Technical information, including the Internet Protocol (IP) address used to connect your computerto the internet, your login information, browser type and version, device identifier, location andtime zone setting, browser plug-in types and versions, operating system and platform, pageresponse times, and download errors;
  2. Information about your visit, including the full Uniform Resource Locators (URL) clickstreams to,on and from our websites; and
  3. Length of visits to certain pages, page interaction information (such as scrolling, clicks, andmouseovers) and methods used to browse away from the page.

Information we receive and collect from other sources

We may receive information about you from other websites operated by us or from the other services thatwe provide. We may also collect information about you from publicly available sources, including publiclyavailable content on social media.


Our website uses cookies and similar technology. A cookie is a small file of letters and numbers that ourwebsite places on your computer, or other equipment which you use to access our website. These cookiesallow us to distinguish you from other users of our website.

You can read more about cookies and how to recognise them at

Cookies perform many functions, such as allowing you to navigate between pages efficiently, rememberingyour preferences, and generally improving the user experience. They can also help to ensure thatadvertising that you see online is more relevant to you and your interests..

Your use of our website indicates your consent to the cookies described in this policy. Please see "Howyou can control cookies" below for more information on how to withdraw your consent at any time.

Type of cookie

What does it do?

Strictly necessary cookies

These cookies collect information about how you use our website, forinstance which pages you go to most often, and if you receive errormessages from certain web pages. These cookies do not collectinformation that identifies you. All information these cookies collect isaggregated and therefore anonymous. It is only used to improve howthe website works. By using our website, you agree that we can placethese types of cookies on your device.

Functionality cookies

These cookies allow the website to remember choices you make (suchas your language of choice or the region you are in) and provideenhanced, more personal features. These cookies can also be usedto remember changes you have made to text size, fonts and otherparts of the web pages that you can customise. The information thesecookies collect may be anonymised and they cannot track yourbrowsing activity on websites operated by third parties. By using ourwebsite, you agree that we can place these types of cookies on yourdevice.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you andyour interests. They are also used to limit the number of times you seean advertisement as well as help measure the effectiveness of ouradvertising campaigns. They also remember when you have visitedthe website before. Sometimes we share anonymised informationabout your browsing activity with our advertising and creative partners.They may use this information to advertise products, which mayinterest you, on other websites or to assist us in developing futureadvertising campaigns.

Please note that third parties (for example, advertising networks and providers of external services like webtraffic analysis services) may also use cookies, over which we have no control. These cookies are likely tobe analytical/performance cookies or targeting cookies.

How you can control cookies

Your web browser includes an option that allows you to refuse the setting of all or some cookies. However,if you do so, you may not be able to access parts of our website and it may make your browsing experienceless enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system willissue cookies as described above when you access our website. If you would like to delete any cookies onyour computer please refer to your browser manufacturer's instructions by clicking 'help' in your browsermenu.

Log files

Whenever you use the Internet, specific information will be automatically transmitted from your Internetbrowser and stored by us in files known as “log files”.

We save the log files in order to identify system malfunctions and for system security reasons (e.g. for theinvestigation of attempted cyber-attacks) for a short period and delete them afterwards. If a further retentionof log files is required for evidence purposes, these will not be deleted until we have identified the cause ofthe respective incident and may be transferred to investigating authorities as evidence.

The following information, in particular, is stored in the log files:

  1. IP address (Internet protocol address) of the end device from which the online offer is accessed;
  2. Internet address of the website from where the online offer has been accessed (so-called originor referrer URL);
  3. Name of the service provider through which access to the online offer is achieved;
  4. Name of the retrieved files or information;
  5. Date and time as well as duration of the access;
  6. Transferred data volume;
  7. Operating system and information on the Internet browser used, including add-ons (e.g. for theflash player); and
  8. http status code (e.g. “Inquiry successful” or “Requested file not found”).

How do we use and process your personal information?

We process and use your personal information only when there is a legal basis for doing so or if you havegiven us your consent to do so by sharing your information with us and agreeing to and accepting thispolicy, and for the following purposes:

  1. Delivering our services to you;
  2. Processing your reservations and/or bookings, including payments and refunds, issuingdocumentation to you and addressing your queries;
  3. Meeting our compliance obligations in relation to corporate systems and/or for audit purposes;
  4. Providing information to you in relation to our products and/or services, promotions and benefits,corporate events, reward programs and including improvements, updates and revisions to thesame, as well as new products and services;
  5. Performing data analytics and customer profiling for marketing and advertising purposes;
  6. Conducting customer satisfaction surveys to enable us to obtain a better understanding of howwe can continue to improve our products and services; and
  7. Tailoring the way we provide our products and services to you to best meet your requirementsand preferences.

Processing purposes and legal bases

We may use your personalinformation to:

How do we use personalinformation for this purpose?

What is the legal basis for usprocessing your information inthis way?

Comply with legal requirements andexercise or defend legal claims

We may sometimes need to processpersonal information to comply withlegal requirements to which we aresubject.

It is in our legitimate interests toprocess personal information forthe purposes of exercising anddefending legal claims.Processing personal informationmay also be necessary to ensurecompliance with our legalobligations.

Process your personal informationwhere this is necessary to keep ourwebsite safe and secure.

We may need to process yourpersonal information in order tokeep our website safe and secureand protect against illegal orfraudulent activity such as cyberattacks.

It is in our legitimate interests tomonitor how our website is usedto detect and prevent fraud, othercrimes and the misuse of ourwebsite. This helps us to ensurethat you can safely use ourwebsite.

Keep an up to date suppression listwhere you have asked not to becontacted, so we do notinadvertently re-contact you.

We understand that you may preferfor us not to contact you. We keeprecords of your preferences toensure that we do not contact you ifyou have asked us not to. We mayneed to process certain personalinformation (such as your name andemail address) in order to do this.

t is in our legitimate interests toprocess personal information inorder to maintain an up to datesuppression list and ensure thatwe do not contact you where youhave asked us not to.

Transfer of your personal information

We may transfer your personal information to third parties and statutory authorities only if you have givenus your consent to do so by sharing your information with us and agreeing to and accepting this policy, orif there is an obligation to do this on the basis of statutory regulations or due to an enforceable official orjudicial order.

Transfer of personal information to other responsible parties may include:

  1. third parties in order to deliver our services to you;
  2. Judicial and regulatory authorities to comply with applicable laws and regulations whom we areobliged to share information with, as required or permitted by law; and
  3. Banks and payment providers, to process and authorize payments

Storage of your personal information

Where we store your personal information

The personal information that we collect from you will be stored in Dubai, although it could be transferredto any company within Dubai Harbour Residences, regardless of geographic location, in the process of ourbusiness operations. We will take all steps that are reasonably necessary to ensure that your personalinformation is treated securely and in accordance with this policy and applicable data protection laws.

Security of personal information

All information you provide to us via our website is stored on our secure servers.

We have taken steps to safeguard the integrity of our communications and computing infrastructure, whichincludes implementing authentication, monitoring, auditing, and encryption technology. Security measureshave been integrated into the design, implementation, and day-to-day operations of this website as part ofour continuing commitment to the security of electronic content and the electronic transmission ofinformation. Despite our best efforts unfortunately the transmission of information via the internet is notcompletely secure. Although we have strict procedures and security measures in place, we cannotguarantee the security of your data transmitted to our site.

Third party websites and apps

Our websites may contain links to and from third party websites. Please note that if you follow a link toany of these websites, these websites will have their own terms of use and privacy policies and that wedo not accept any responsibility of liability for these policies. Please check these policies before yousubmit any personal data to these websites.

Your rights

You may have the following rights with respect to the personal information that we hold about you

Your right to access the information we hold about you

In certain circumstances you may have the right to access the information we hold about you, by contactingus at the contact details set out below.

Our file of your information will usually be made available to you within 30 days, although occasionally wemay not be able to give you access to the personal information we hold about you (for example, we maynot be able to give you access if it would unreasonably affect someone else's privacy or if giving you accessposes a serious threat to someone's life, health or safety). Please note that we may apply an administrativecharge for providing access to your information in certain circumstances. Any such charge will bereasonable and we will advise you of the charge and obtain your consent before providing you with accessto your personal information.

Please note that if you request a copy of your data using electronic means (such as email), then we willprovide a copy of your information in electronic form unless you ask us to do otherwise

Your right to object to us processing your personal information

You may have the right to object to us processing your personal information, even where that processingis necessary for our legitimate interests (for example, where the processing is necessary for the legitimatecommercial objectives we pursue in the course of our business). You also have the right to object to anyresults of a processing activity that prejudice your rights and that are conducted exclusively throughautomated systems.

You also have the right to ask us to stop processing your personal information for direct marketing purposes,including any profiling we undertake for the purposes of direct marketing. We will, in any case, only sendyou marketing communications if you have previously agreed to this, but if you change your mind you caneasily unsubscribe from our marketing communications at any time by following the instructions included inthese marketing communications.

Please note that if you have consented to receive offers from third parties, those third parties areresponsible for taking account of your rights, including your right to opt-out of receiving offers from them.

Your right to have your personal information transmitted to another organization

Where we hold personal information about you with your consent or for the performance of a contract withyou, you may also have the right to ask us to provide you with the personal information we hold about youin a structured, commonly used and machine-readable format and, where technically feasible, to transmitthat personal information to another organisation.

Your right to make a complaint

You may have the right to lodge a complaint with a local data protection authority if you believe that wehave not complied with applicable data protection laws. The local data protection authority will differdepending on the country you are in.

Contacting us

If you have any questions or concerns about how we treat your personal information, you wish to ask us tostop processing your personal information, or you would like a copy of the personal information we holdabout you, please contact us at or by writing to us at:

Dubai Harbour Residences PO Box 6817, Dubai, United Arab Emirates

(Kindly include your reply address when you write to us.)

How long do we keep your personal information?

Your personal information is stored by us and/or our service providers, strictly to the extent necessary forthe performance of our obligations and strictly for the time necessary to achieve the purposes for which theinformation is collected, in accordance with applicable data protection laws. When we no longer need touse your information, we will remove it from our systems and records and/or take steps to properlyanonymise it so that you can no longer be identified from it (unless we need to keep your information tocomply with legal or regulatory obligations to which we are subject).

Changes to this Policy

We may update this policy from time to time in response to changing legal, regulatory or operationalrequirements. Any changes will be updated on our website. Your continued use of our website and/orservices after any such updates take effect will constitute acceptance of those changes.


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